Vital Networks staffs a 24/7/365 Network Operations and Control Center (NOCC). The NOCC is responsible for taking a pro-active approach to monitoring healthcare facility networks along with our core backbone. When trouble is detected a comprehensive triage process is executed. The process includes measuring potential impact to the facility, generating and/or escalating repair request(s) with underlying carriers, and notifying designated site contacts. You may contact the NOCC by utilizing one of the channels listed below: